- What counts as an adoption?
- An adoption you complete and do not reverse. If a placement comes back to you and you record the reversal, it is not billed, and if it was already on an invoice the next invoice credits it back. A month is invoiced on the 5th of the month after it, so an adoption you enter a few days late still lands in the month it happened. Fosters, transfers and returns are not adoptions and are never counted.
- Can the adopter pay the dollar instead of us?
- Yes, and it is a setting rather than a conversation. Turn it on and the dollar is added to the adoption fee at checkout as its own line, so the adopter sees exactly what it is, and that adoption comes off your invoice. Turn it off and it stays with you. It is the same dollar either way.
- Does it cost more if we take payments somewhere else?
- No. A dollar an adoption is a dollar an adoption whether the money came through us, through a card reader, in cash at an adoption day, by check, or through an app we never see. We do not charge more for payments we do not process, and we never will. You should be free to take money the way that suits you and your adopters.
- What if we place no animals in a month?
- You owe nothing that month. There is no minimum, no monthly fee and nothing to cancel. A quiet month costs what it should.
- Is the free year really the whole product?
- Yes, and that is why we do not call it a trial. The whole app, your own domain, your public site, unlimited staff and volunteer accounts, for the rest of the month you sign up in and the twelve full months after it, so joining on the 30th costs you nothing. Nothing switches off at the end of it. The first bill simply arrives.
- Is all of it really included?
- Yes. Every hub (Today, Inbox, Animals, People, Adoptions, Giving, Volunteering, Reports and Settings), plus transports, forms, workflows, documents, your public website and every integration. There is one plan, so there is no feature somebody else has paid more for.
- Do volunteers count as accounts?
- No. A volunteer who signs in to take shifts is not a staff account, and there is no limit on how many you have.
- Can I bring my existing data?
- Animals, people, donations and events import from a spreadsheet with column mapping, in your free year and after it. Every list exports to CSV whenever you want it back.
- What happens when the free year ends?
- Nothing changes and nothing is deleted. You carry on, and the adoptions you complete from then on are billed at a dollar each.
- Is there a term we are locked into?
- No. There is no minimum term and no notice period: cancel any time, and you pay only for adoptions completed before the account closes. If your organization needs to sign something, we sign a one-page order form that names a dated version of our terms, which stays as it was.
- How long do we have to get our data back if we leave?
- Ninety days after the account closes, however it closes, and the copy includes your files and photos. You can also export any list yourself, whenever you like, before you go.
- What do you do with our data?
- Run the service for you and keep it secure, and nothing else. We do not sell it, we share it only with the providers that run the service, and we never use your name or logo in our marketing without asking you first.
- And if we ever disagree?
- Our terms are under Florida law, and there is no clause making the side that loses pay the other side’s lawyers. A county, a city or another government body gets its own state’s law and courts instead.